Terms and Conditions of the application BetWinner.TV

Effective Date: 15 August 2026

1. Introduction

Welcome to BetWinner.TV ("BetWinner", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use the BetWinner.TV application, website, or related services (collectively, the "Services").

We are committed to processing personal data in accordance with applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Brazilian General Data Protection Law ("LGPD"), and other applicable privacy legislation.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of this Policy

This Privacy Policy applies to all personal information collected through:

  • the BetWinner.TV mobile application;
  • the BetWinner.TV website;
  • customer support communications;
  • promotional campaigns;
  • marketing activities;
  • other services operated by BetWinner.

This Policy does not apply to third-party websites, applications, or services that may be linked from our Services. We encourage you to review the privacy policies of those third parties before providing any personal information.

3. Definitions

For the purposes of this Privacy Policy:

Personal Data means any information relating to an identified or identifiable natural person.

Processing means any operation performed on Personal Data, including collection, recording, storage, organization, use, disclosure, transfer, deletion, or destruction.

User means any individual who accesses or uses the Services.

Device means any smartphone, tablet, computer, or other electronic device used to access the Services.

Cookies are small text files stored on a device that help improve user experience and website functionality.

4. Information We Collect

Depending on how you interact with our Services, we may collect different categories of information.

4.1 Information You Provide

When creating an account or using our Services, you may provide information including:

  • full name;
  • email address;
  • telephone number;
  • residential or postal address;
  • username;
  • password (stored using secure encryption methods);
  • date of birth;
  • account preferences;
  • communications with customer support;
  • any additional information voluntarily submitted.

Providing certain information may be necessary to create an account or access specific features of the Services.

4.2 Information Collected Automatically

When you use our Services, certain information may be collected automatically, including:

  • IP address;
  • device identifiers;
  • operating system;
  • browser type;
  • application version;
  • language settings;
  • device model;
  • time zone;
  • network provider;
  • approximate location derived from your IP address;
  • pages viewed;
  • features used;
  • session duration;
  • clickstream information;
  • referral URLs;
  • crash reports;
  • diagnostic information;
  • security logs.

This information helps us maintain the security, stability, and performance of our Services.

4.3 Cookies and Similar Technologies

We use cookies and similar technologies, including local storage, SDKs, analytics tools, pixels, and device identifiers to:

  • authenticate users;
  • remember preferences;
  • improve functionality;
  • analyze traffic;
  • personalize content;
  • measure advertising performance;
  • detect fraud;
  • enhance security.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

You may manage your cookie preferences through your browser or device settings. Please note that disabling certain cookies may affect the functionality of the Services.

5. Legal Bases for Processing Personal Data

Where required by applicable law, we process Personal Data only when we have a valid legal basis to do so. Depending on the circumstances, processing may be based on one or more of the following grounds:

Performance of a Contract – where processing is necessary to provide the Services requested by you, manage your account, process reward redemptions, or fulfill our contractual obligations.

Legal Obligation – where processing is required to comply with applicable laws, regulations, court orders, or requests from competent authorities.

Legitimate Interests – where processing is necessary for our legitimate business interests, provided that such interests are not overridden by your fundamental rights and freedoms. These interests include improving our Services, preventing fraud, ensuring security, conducting analytics, and maintaining our IT infrastructure.

Consent – where you have expressly consented to specific processing activities, such as receiving marketing communications or allowing the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

6. How We Use Your Personal Data

We may use your Personal Data for the following purposes:

  • creating and managing your account;
  • providing access to the Services;
  • verifying your identity;
  • processing reward redemption requests;
  • communicating with you regarding your account or transactions;
  • responding to customer support inquiries;
  • improving the functionality, usability, and performance of our Services;
  • personalizing your experience;
  • detecting, investigating, and preventing fraud or unauthorized activities;
  • ensuring network and information security;
  • complying with legal and regulatory obligations;
  • enforcing our Terms and Conditions;
  • conducting internal audits, reporting, and business analytics;
  • sending administrative notices;
  • sending promotional communications where permitted by law or with your consent.

We do not sell your Personal Data to third parties.

7. Sharing of Personal Data

We may disclose your Personal Data only where necessary and in accordance with applicable law.

Your information may be shared with:

  • service providers that assist us in operating the Services;
  • payment processors;
  • cloud hosting providers;
  • analytics providers;
  • customer support providers;
  • fraud prevention and cybersecurity service providers;
  • legal, accounting, and professional advisors;
  • regulatory authorities and law enforcement agencies where required by law;
  • affiliated companies within the BetWinner corporate group.

Each third party receiving Personal Data is required to implement appropriate technical and organizational measures to protect such information and may process it only for authorized purposes.

We do not authorize third parties to use your Personal Data for their own independent marketing purposes without your explicit consent.

8. International Data Transfers

Your Personal Data may be transferred to, stored, or processed in countries outside your country of residence.

Where such transfers occur, we implement appropriate safeguards designed to ensure an adequate level of protection for your Personal Data, including, where applicable:

  • Standard Contractual Clauses approved by the European Commission;
  • adequacy decisions issued by competent authorities;
  • contractual confidentiality obligations;
  • technical and organizational security measures.

By using our Services, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy and applicable law.

9. Data Retention

We retain Personal Data only for as long as necessary to:

  • provide the Services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • protect our legal rights;
  • prevent fraud and abuse.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When Personal Data is no longer required, we securely delete, anonymize, or otherwise dispose of it using industry-standard methods.

10. Data Security

We maintain appropriate administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, disclosure, alteration, destruction, or accidental loss.

These safeguards may include:

  • encryption of data in transit using TLS;
  • encryption of sensitive information at rest where appropriate;
  • secure authentication mechanisms;
  • access controls based on business need;
  • security monitoring and logging;
  • regular vulnerability assessments;
  • employee confidentiality obligations;
  • periodic security reviews.

Although we implement commercially reasonable security measures, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your Personal Data:

Right of Access – obtain confirmation of whether we process your Personal Data and receive a copy of it.

Right to Rectification – request correction of inaccurate or incomplete information.

Right to Erasure – request deletion of your Personal Data where permitted by law.

Right to Restrict Processing – request limitation of certain processing activities.

Right to Data Portability – receive your Personal Data in a structured, commonly used, and machine-readable format.

Right to Object – object to processing based on our legitimate interests.

Right to Withdraw Consent – withdraw consent at any time where processing is based on consent.

Right to Lodge a Complaint – submit a complaint to a competent data protection authority.

12. Marketing Communications

We may send you promotional emails, notifications, or other marketing communications where permitted by law or where you have provided consent.

You may opt out at any time by:

  • clicking the "Unsubscribe" link included in our emails;
  • adjusting your account preferences; or
  • contacting us using the details provided below.

Opting out of marketing communications will not affect transactional or service-related messages.

13. Cookies Management

We use both essential and non-essential cookies.

Cookie Category Purpose
Essential Authentication, security, core functionality
Analytics Usage statistics and performance analysis
Functional Remembering preferences and settings
Advertising Personalized marketing and campaign measurement

Where required by law, non-essential cookies will only be activated after you provide consent through our cookie management interface.

14. Children's Privacy

Our Services are intended only for individuals who have reached the minimum legal age required to use the Services under applicable law.

We do not knowingly collect Personal Data from children or individuals who are not legally permitted to use the Services. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

15. Third-Party Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties.

We encourage users to review the privacy policies of any third-party services before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When material changes are made, we will provide appropriate notice through the Services or by other reasonable means. The updated version will become effective on the date indicated at the top of this Policy.

Your continued use of the Services after the effective date constitutes acceptance of the updated Privacy Policy.

17. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your Personal Data, please contact us:

BetWinner.TV

Email: pr@betwinneraffiliates.com

Website: https://www.betwinner.tv

18. Complaints

If you believe that our processing of your Personal Data violates applicable data protection laws, you may contact us first so that we can attempt to resolve the issue.

You may also lodge a complaint with the relevant supervisory authority in your jurisdiction.

19. Right to Erasure (Data Deletion)

You have the right to request that we delete your personal data. To submit a data deletion request, please email us at pr@betwinneraffiliates.com with the subject line "Data Deletion Request". Please include your full name and email address in your request. We will process your request in accordance with applicable data protection laws and will confirm once the deletion is complete, or explain the reasons if we are unable to fulfill your request.

20. Final Provisions

This Privacy Policy shall be governed by the laws applicable to the operation of the Services and the processing of Personal Data, without prejudice to any mandatory consumer or data protection rights that may apply in your jurisdiction.

Nothing in this Privacy Policy limits any rights that you may have under applicable data protection legislation.

This is not a gambling website
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